Klaviyo Reviews: WorthIt When Reviews ShouldLook Premium

In short

Klaviyo Reviews is our premium alternative to Judge.me. Reviews look more refined, and that matters most for brands where every detail of the presentation has to be right. The app is a separate Klaviyo product and, in our experience, can be used without running Klaviyo as your newsletter tool. It's only free for very few orders. For most stores, Judge.me remains our default.

Our verdict: Worth it when reviews should look premium

Reviews belong on every product page, but they have to fit the brand. For most stores, the solid presentation of Judge.me is enough, and it's free. For luxury brands and brands with a very distinctive look, though, it can quickly feel too plain.

This is where Klaviyo Reviews plays to its strength: the widgets look calmer and more premium. If you're willing to pay for it, you get a presentation that doesn't make the product look cheaper.

What Klaviyo Reviews does well

• Premium presentation. Reviews, photos, videos and summaries in widgets that adapt well to your brand.
• Requests via email and SMS. The review request goes out automatically, optionally timed to the delivery date.
• Using bad reviews. Low ratings can be routed to customer service so someone reacts before frustration turns into churn.
• Import. Previous reviews can be brought over.

What to watch out for

• Cost. The free version only covers very few orders a month. After that you pay by order volume.
• One review tool is enough. If you switch, take your old reviews with you and fully uninstall the old app. Two review apps in the theme slow things down and output data twice.
• Check Google stars. The app can output reviews as structured data. Make sure your theme doesn't output them as well.

When you don't need Klaviyo Reviews

For most stores, Judge.me is enough, free and with a decent look. Klaviyo Reviews pays off when the look of your reviews really matters for your brand and you're willing to pay for it. How reviews actually sell is covered in 5 Rules for Reviews That Sell.

FAQ

Do I need Klaviyo as my newsletter tool? Not in our experience. Klaviyo Reviews is a separate product. If you already use Klaviyo, you benefit from the two working together.

What's the difference from Judge.me? Mainly the presentation. Judge.me is free and solid, Klaviyo Reviews looks more premium and costs money.

Can I take my reviews with me? Yes, previous reviews can be imported.

Will you set up Klaviyo Reviews for us? Yes, including import and adaptation to your theme. If you first want to know which apps your store really needs, our Audit is the fastest route.