ReturnZap: OurRecommendation forReturns with StoreCredit

In short

ReturnZap is our recommendation for returns once a store has many orders and a large catalogue. Customers register their return themselves in a portal that looks like your shop, and the return label is generated automatically. The biggest advantage: instead of money back, customers can choose store credit or exchange directly. That keeps the revenue in the shop.

Our verdict: Recommended

We use ReturnZap for a B2C store with a very large catalogue. At that size, returns by email are no longer manageable: every request needs a label, every refund a check. What was needed was a solution that creates labels automatically and offers credit instead of a refund.

ReturnZap does exactly that. In our case the labels run through DHL. No problems with setup, theme or support.

What ReturnZap does better

• Credit instead of refund. Customers can turn their return into store credit, with a small bonus if you like. For us that's the main reason for the app.
• Automatic labels. The return label is created right in the portal. Nobody has to make and send it by hand.
• Exchanges. Customers swap for another product instead of asking for their money back.
• Portal in your own design. The returns page looks like part of the shop, not like a third-party tool.

What to watch out for

• Think about customer service. In our case ReturnZap runs together with Gorgias. That way customer service sees the return and the request in one place. If you use a helpdesk, plan the integration from the start.
• Pricing by returns. There is no free plan. The plans include a quota of returns per month, beyond that every return costs extra.
• Set the rules first. Which products can come back, within what period, with what bonus? The clearer that is before launch, the fewer exceptions land in your inbox.

When you don't need ReturnZap

With a small catalogue and few returns, the app isn't worth it. Shopify can handle returns itself: customers submit the request in their account, you approve it in the admin. For a few returns a month that's plenty. How to avoid unnecessary apps is in our App Diet.

FAQ

Which carriers does ReturnZap work with? With the major carriers. We use DHL for the return labels.

Is there a free version? No, but there is a trial. Costs rise with the number of returns.

Does ReturnZap work with Gorgias? Yes, that's how we use it. Returns and customer requests then come together.

Will you set up ReturnZap for us? Yes, usually as part of a project, including return rules, labels and the connection to your customer service. If you first want to know which apps your store really needs, our Audit is the fastest route.